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Returns / Exchanges / Damages

Received order did not come as expected? Let our team help you out!

Please read the following carefully for terms and conditions on returns, exchanges, damages, etc.

All sales are non-refundable after 30 days.

 

 

Instructions for Returns/Exchanges/Damages:

 

  • To request a return label for damages, get authorization to send back/exchange any unwanted styles, or request refunds/store credits email ecom@polclothing.com.
  • Read and fill out the first two pages of the form and send the completed form to the email ecom@polclothing.com.
  • Please do not include your own refund/credit amount on the form, only fill out the required fields.
  • Authorization for returns, refunds, store credits, or exchanges will only be approved once the form has been filled out and submitted back.
  • If you are reporting damages please be sure to include pictures of the damaged pieces along with the filled out RA form.
  • Once you have filled out the form and received approval to return merchandise, please be sure to also include the form inside the box along with your returns.
  • Returns with the filled-out RA form take priority and are processed faster than returns without the form.
  • Once the returns have been processed refunds/store credits will be issued and a receipt will be sent to the email on file.
  • If you have less than 3 damages and are not sending any merchandise back, refunds/store credits will be provided after you have submitted the filled-out form and pictures.

 

For any questions/concerns, contact us at 310-715-1247 or email at ecom@polclothing.com.