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Please read the following carefully for terms and conditions on returns, exchanges, damages, etc.
All sales are non-refundable after 30 days.
Instructions for Returns/Exchanges/Damages:
- To request a return label for damages, get authorization to send back/exchange any unwanted styles, or request refunds/store credits email ecom@polclothing.com.
- Read and fill out the first two pages of the form and send the completed form to the email ecom@polclothing.com.
- Please do not include your own refund/credit amount on the form, only fill out the required fields.
- Authorization for returns, refunds, store credits, or exchanges will only be approved once the form has been filled out and submitted back.
- If you are reporting damages please be sure to include pictures of the damaged pieces along with the filled out RA form.
- Once you have filled out the form and received approval to return merchandise, please be sure to also include the form inside the box along with your returns.
- Returns with the filled-out RA form take priority and are processed faster than returns without the form.
- Once the returns have been processed refunds/store credits will be issued and a receipt will be sent to the email on file.
- If you have less than 3 damages and are not sending any merchandise back, refunds/store credits will be provided after you have submitted the filled-out form and pictures.
For any questions/concerns, contact us at 310-715-1247 or email at ecom@polclothing.com.
